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AOR/POA Authorization Request

*Effective 10/28/2024​


The following is your Official Procedure for 3rd party callers inquiring on behalf of an applicant to either help a member join the program, or request updates on behalf of an applicant. You must establish AOR/POA Authorization to provide information to 3rd party callers.

AOR = Agent of Record

POA = Power of Attorney


Procedure

Step 1: Initial Caller Identification

  • Ask for the 3rd party representative's name, phone number, and relationship to the member.
  • Obtain applicant member's name and IEHP ID. Check if applicant member is eligible with IEHP and does not have an active referral status with CCC. If eligible, proceed to the next step. If member is actively receiving services from CCC, connect to assigned CM.

Step 2: Verify Power of Attorney or Agent of Record

  • Inquire if the caller has documentation of the Power of Attorney or Agent of Record.

  • If AOR/POA documentation is available, request that they email it to reception@joinccc.org with the subject line: [AOR/POA Verification for IEHP's Member Name].

  • Inform the caller that we will wait for the AOR/POA verification. Once received, we will submit it to IEHP for verification and authorization.

  • Once we receive approval from IEHP to proceed with the pre-assessment, we will contact AOR/POA back for continued support.

Step 3: Submit AOR/POA Authorization Request to Authorizations Department


**To**: authorizations@joinccc.org

**Subject**: AOR/POA Auth Request

Good Morning/Good Afternoon Team,

Requesting Auth to speak with AOR/POA;

Member's Name:

IEHP ID:

AOR/POA Name:

Number :

Email:

AOR/POA and Eligibility attached.